Terms and conditions

The following terms and conditions for Hood Agency Aps, Aaboulevarden 52, 2-4 floor, 8000 Aarhus C, CVR 39332574 (hereinafter “HOOD”), shall apply to all projects that HOOD agrees to on behalf of the customer – unless the terms and conditions are deviated by expressively written contract. The agreement between the customer and HOOD will herein after referred to as “The Agreement”. The terms and conditions may be changed without further notice.

1. ORDER CONFIRMATION

The customer is bound by The Agreement as soon as the order is placed. HOOD’s booking confirmation form, containing the specific terms of the booking, must be accepted and returned by the customer. Failure  to accept and/or return the booking confirmation form whilst proceeding with the booking will be deemed to be an acceptance by the customer of these terms and conditions and they shall apply to and govern the booking between HOOD and the customer. Any amendment and/or variations made to the booking confirmation form by the customer shall not be valid and binding unless HOOD has agreed to such amendment and/or variation in advance and confirmed such agreement in writing. The customer will only be able to annul the order by previous written consent from HOOD.

• DELIVERY
  • The delivery of the services will be in accordance with the Agreement that has been made between the customer and Hood (hereinafter “The Parties”). If a written agreement hasn’t been entered into between The Parties, or if a written Agreement doesn’t consider it, HOOD will be able to set the exact date of delivery of the services – it must, however, be in the period of where the Agreement is in force between the Parties.
  • If nothing else is agreed upon, the place of delivery will be at HOOD’s business location at Aaboulevarden 52, 2-4 floor, 8000 Aarhus C or Christian IX’s street 1, 3tv, 1111 Copenhagen K.
  • All shipment will be at the risk of the customer as well as paid by the customer.
  • The time of delivery will be stated as far as possible in a possible offer or Agreement between the parties. HOOD is entitled to postpone the delivery by 14 days but must immediately notify the customer in writing of the delay. However, in case of Force Majeure, cf. below, the time of delivery must be postponed until the obstacle ceases and ordinary trade and transport is possible again.
  • Any defects in the delivery due to HOOD are to be rectified as quickly as possible by HOOD, and no liability from the customer towards HOOD or any third party will be possible.

• PRICES
  • All prices are without VAT.
  • Apart from the offered or agreed price, HOOD is entitled to require payment for:

Extra work due to faulty material given by the customer or corrections in the delivered production.

• • • Prices in other currency than DKK are based on the currency in DKK that was effective when the Agreement was entered into.
    • All prices are calculated for delivery to HOOD’s address in Aarhus. Payment for transportation outside HOOD’s address in Aarhus and transportation insurance for this is to be paid by the customer besides the agreed price.
• PAYMENT
  • Unless otherwise agreed by written agreement, the payment from the customer to HOOD has to be by invoice, and it will be due 8 days from the invoice date. In case of late payment, a penalty of 3% per month will be added from the due date. HOOD may postpone the delivery or cancel the delivery in writing, without making themselves liable hereof if the customer still hasn’t paid past due payments on previous orders. Any loss to HOOD as a result hereof must be fully compensated by the customer.
  • Deliveries that exceed a total price of DKK 50.000 will be invoiced with 50% before the job starts and the remaining 50% upon delivery.
  • If the customer’s circumstances cause an agreement to not be carried out continuously HOOD is entitled to partial invoicing.
• DEFECTS
  • If the delivery isn’t carried out in accordance with the Agreement or in accordance with the customer’s written instructions that has been accepted by HOOD, there is a defect.
  • The delivery must in all cases have the characteristics guaranteed by the Agreement. If the delivery deviates from the Agreement, but the deviation is due to circumstances arising from the customer or that other than HOOD has adapted or performed maintenance to the delivery, this will not be regarded as a defect and HOOD cannot be held responsible for this.
  • If the delivery suffers from a defect, the customer must notify HOOD in writing without undue delay.
• THE CUSTOMER’S OBLIGATIONS
  • The customer undertakes to provide its own participants for the project and other stakeholders with the necessary knowledge and skills at the agreed times to the extent that is necessary. The customer is responsible for the management and coordination of all the customer’s stakeholders, including their communication with HOOD.
  • The customer undertakes to provide access to available product information, necessary systems, user information, website analyzes and any existing strategic documentation that is current and relevant to the performance of the delivery.
  • The customer commits to providing HOOD with approved electronic files with logos, product images and written content.
  • The customer undertakes to be responsible for the accuracy of the material provided and the necessary approvals of the content.
  • The customer undertakes to have all necessary rights and licenses for material provided to HOOD.
• LICENSED RIGHTS
  • If nothing else is agreed upon, any material produced by HOOD for the customer, only include the right to use the material on the customer’s own homepage and catalogue for a period of 6 months.
  • Unless anything else has been agreed upon, any licensed usage may only used within the borders of the Danish Kingdom.
  • Any booking is personal to the customer and therefor the costumer may not without written approval from HOOD assign its rights hereunder to any third party that being a company, legal entity or person.
  • Any utilization of the licensed usage rights, before the agreed amount has been fully paid shall be prohibited.
  • For the avoidance of doubt, if any reference to the followings terms is mentioned in the Agreement, they shall have the following meaning:
    • POS (point of sale): POS is limited to use of material in stores owned by the customer, or shopping complexes or buildings that include the customer’s stores. This does not include material in windows, on the front of the door, on banners hung on the store etc. If the store is located in shopping complexes, the shopping complex will be perceived as outside.
    • Outdoor or OOH (Out of home): Outdoor include use of material outside. Outside is limited to use outside the physical store, this could be, but is not limited to: billboards, posters at bus stops, material printed and put directly on busses or in windows etc.
    • Online: Includes the right for the customer to use the material online on web pages owned by the customer, such as web sites, blogs etc. This does not include third party banners and use on Social Media.
    • Social Media: Include the right to use material on Social Media owned by the customer such as but not limited to; “Youtube”, “Facebook”, “Instagram”, “Twitter”, etc.
    • Catalogue: Include the right to use the material in physical and printed catalogues. The customer is only allowed to use the material for physical and printed catalogues owned and made by the customer.
    • Digital catalogues: Include the right to use material in the customer’s digital catalogues. This includes but is not limited to; digital catalogues in its core meaning, as well as showcasing of the digital catalogues at monitors in the customer’s store, or showcasing of the digital catalogues in stores that keep the customer’s brand.
    • Advertising: Include the right to use material POS, OOH, Online, Social Media, Catalogue and Digital catalogues freely and unimpeded in advertising for the customer. This also includes the right to show the material in catalogues from third parties.
    • Print: Include the right for the customer to use the materials in printed versions such as flyers, postcards and business cards etc. This is limited to print in store, which prevents use OOH.
    • E-com: Include the rights to use the material for the customer’s ecommerce, such as web shop or Instagram business where it is possible to shop directly from the picture. This does not include the right to use the material for banners and other digital use.
    • Billboards: Include the right for the customer to use material for billboards in agreed upon areas.
    • Cinema: Include the right to use material in commercials before movies at the cinema in agreed upon areas.
    • TVC (TV commercial): Include the right to use the material for TV and commercials in accordance with what the material is created for.
    • Full Buyout: Include the right to use the material in all media aspects in accordance with what the material is created for.
    • Internal usage: Include the right to use material internally in the company. This is limited to in house physical use as well as online use with a limited access for employees, which could e.g. be for training purposes. It does not include the right to use it in a way that makes it public to people outside the company.
    • BTL (Below the line): Include all the above-mentioned terms apart from TV, Billboard, Print and Cinema.
    • ATL (Above the line): Include all above-mentioned medias.
• FORCE MAJEURE
  • HOOD shall not be liable if the following non-exhaustive force majeure incidents occur and prevent or delay the performance of the Agreement: War and mobilization; rebellion and civil disobedience; terrorism; natural disasters; strike and lockout; shortage of goods; errors, defects or delays in deliveries from subcontractors or if subcontractors are otherwise affected by the circumstances; fire; lack of means of transport; exchange restrictions; import and export restrictions; death, illness or absence of key employees; computer virus; or other circumstances beyond the direct control of HOOD. In such cases, the affected, HOOD, must be entitled to postpone its fulfillment of the obligation until the obstacle is terminated, or alternatively to cancel the Agreement in whole or in part without taking any responsibility for it, if the obstacle causes the fulfillment to be postponed for more than 6 months.
• PRODUCT LIABILITY AND LIMITATION OF LIABILITY
  • For product liability, the rules in force in Danish law shall apply at all times. Unless otherwise required by mandatory legal rules, HOOD is not responsible for any operational loss, loss of profits or other indirect loss arising from product liability.
  • HOOD has no responsibility for loss or damage to property such as originals, materials etc. that does not belong to HOOD but are left in HOOD’s custody for the purpose of solving agreed tasks or for the storage of already delivered deliveries. However, HOOD is liable if it is proven that the loss or damage is due to gross negligence on the part of HOOD’s employees. It is the customer’s responsibility to sign an insurance to secure items from damage and damage from use in the production towards fulfilling the Agreement between the Parties.
  • 1.THE SUBCONTRACTOR
  • HOOD is entitled to have all, or part of the job done by a subcontractor.
• 2. DUTY TO INFORM
  • The Parties shall inform each other in writing of any matter which is deemed to be of significance for the completion of the Agreement in such a timely manner, that makes the second part able to adapt to the future situation.
• 3. LAW AND JURISDICTION
  • The Agreement must be governed by and constructed in accordance with Danish law without regard to the applicable international private law rules to the extent that the application of such rules would lead to a choice of law other than Danish law. Where recovery of debt is needed by HOOD, HOOD may at any time choose to recover the debt at the customer’s home in accordance with the laws of that country.

Updated on: 8th of October 2019

Cookie policy

What is a cookie?

A cookie is a small data file stored in your computer, tablet or smartphone. A cookie is not a program that can contain harmful malware or virus.

How our website uses cookies

Some cookies perform essential functions for our website. Cookies also help us get an overview of your visit to our website so we can continuously optimize and tailor the experience to your needs and interests. For example, cookies remember things like the items added to the shopping cart; whether you have visited our website before; if you are logged in; and the specific language and currency you prefer to see on the website. We also use cookies to target our ads specifically to you on other websites. In general, we use cookies as part of our service to present you with content that is as relevant to you as possible.

You can see the specific services that store cookies and why they do it, under the different categories:

How long are cookies stored?

The length of time a cookie is stored on your devices and browsers varies. The lifetime is calculated according to your last visit to the website. When a cookie expires, it is automatically deleted. All our cookies’ lifetimes are specified in our cookie policy.

How to block or delete cookies

You may at any time block all or just third-party cookies completely by changing the browser settings on your computer, tablet or smartphone. The location of these settings will depend on the browser you use. However, you should be aware that if you block all or just third-party cookies, there may be functions and services that you will be unable to use on the website (because these depend on cookies).
You can opt-out of cookies from Google Analytics here.

How can you delete cookies?

It is easy to delete cookies that you have previously accepted. It depends on which browser (Chrome, Firefox, Safari, etc.) and device (smartphone, tablet, PC, Mac) you are using.

You can typically find this information under settings – Security and Privacy – but this may vary from one browser to another. Specify which device/browser you are using (click the appropriate link):

• Internet Explorer
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• Chrome, Android

Changing your consent

You can change your consent by either deleting cookies from your browser or by changing your original choice by clicking the link below:

You can change your consent by clicking here

Remember: If you use more than one browser, you must delete cookies in all of them.

Do you have any questions?

If you have any comments or questions relating to our information and/or processing of personal data, please feel welcome to contact us. The cookie policy itself is updated once a month by Cookie Information. If you have any questions about our cookie policy, you are welcome to contact Cookie Information on their website.

The cookie policy was last updated on 15.01.2025

Necessary

Strictly necessary cookies help make a website navigable by activating basic functions such as page navigation and access to secure website areas. Without these cookies, the website would not be able to work properly.

Name: CookieInformationConsent

Vendor: www.hood-agency.dk

Purpose: Supports the website’s technical functions.

Expiry: a year

Service: Cookie Information

Privacy policy: https://cookieinformation.com/cookie-and-privacy-policy/

Your consent applies to the following domains: hood-agency.dk

Privacy notice for HOOD’s social media

This Privacy Notice for social media applies to Hood Agency ApS (hereinafter “HOOD”, “we,” “us”) our processing of personal data collected through HOOD’s profiles or pages on social media.

1. DATA CONTROLLERS

HOOD and the social media providers are joint data controllers for the processing of your personal data collected in connection with your visit to HOOD’s profile or page on the respective social media platform.

Hood Agency ApS

VAT: DK39332574

Aaboulevarden 52, 2. floor

8000 Aarhus C

Denmark

(+45) 81 10 11 12

HOOD complies with the Danish Data Protection Authority’s guidelines on joint data controllership and seeks, to the best of its ability, using available tools and means, to ensure that you are informed about the processing of your personal data when visiting HOOD’s profiles or pages on social media.

HOOD has profiles or pages on the following social media platforms:

• Instagram (Meta Platforms Ireland Limited)
  Instagram’s privacy policy is available here
  You can adjust your privacy settings on Instagram here
  You can read the agreement on joint data controllers here
• LinkedIn (LinkedIn Ireland Unlimited Company)
  LinkedIn’s privacy policy is available here
  You can adjust your privacy setting on LinkedIn here
  You can read the agreement on joint data controllers here

2. INFORMATION COLLECTED

When you visit or interact with our profiles on social media, both HOOD and the provider of the respective social media platform may collect, process, and store the following types of personal data about you:

• Information available on your profile, including your name, gender, marital status, workplace, interests, and your city.
• Whether you “like” or use other reactions on our profile.
• Comments you leave on our posts.
• That you have visited our profile.

3. THE PURPOSES OF THE PROCESSING PERSONAL DATA

HOOD processes your personal data for the following purposes:

• Improving our products and services, including our profiles and pages on social media.
• Statistics and analysis.
• To communicate with you if you comment on a post, leave a review, or send us a message.
• Marketing in general.

The social media providers process your personal data for purposes such as:

• Improving their advertising system.
• Providing HOOD with statistics, which are partly based on your visit to our profiles and pages.
• Advertising and customizing activities on the page.

4. THE LEGAL BASIS OF THE PROCESSING

HOOD processes your personal data based on HOOD’s legitimate interest in being able to communicate with you and market us to you on our social media profiles, as well as our legitimate interest in improving our products and services, cf. GDPR article 6.1.f.

The social media providers base their processing of your personal data on their legitimate interests, including their interest in improving their advertising system and providing HOOD with statistics, which the social media provider may create based on your visit to HOOD’s profile or page on the social media platform. Additionally, the social media providers have a legitimate interest in delivering an innovative, personalized, secure, and profitable service, cf. GDPR article 6.1.f.

Furthermore, the social media providers may process some of your personal data in accordance with your consent, which you can withdraw at any time through your privacy settings on the social media platform, cf. GDPR article 6.1.a.

5. STORAGE OF YOUR PERSONAL DATA

Your personal data will be retained by HOOD for up to two years. However, the information may be stored for a longer period in anonymized form.

Please refer to the privacy policies of the individual social media providers for information on how long they retain your personal data.

6. TRANSFER OF DATA

To fulfill the purposes mentioned above, we may grant third parties access to your personal data, who, based on a contractual relationship with HOOD, provide relevant services. This may include, for example, IT providers. Such service providers will only process personal data in accordance with our instructions as per the data processing agreements entered into. These recipients may be established outside the EU/EEA. In such cases, your personal data will be transferred to the recipient based on an adequacy decision, a certification mechanism, or the European Commission’s standard contractual clauses, which you have the right to access.

Additionally, HOOD may disclose your personal data to the provider of the social media platform where you visit our profile.

Your personal data will not, in principle, be disclosed to third parties beyond what is described above without your permission, unless required by law or we have a legitimate interest in doing so.

You can find more information about who the social media providers share your personal data within the privacy policies of each provider.

Social media providers may transfer your personal data to recipients outside the EU/EEA in accordance with applicable data protection legislation. You can read more in the privacy policies of the individual providers.

7. YOUR RIGHTS

According to the General Data Protection Regulation (GDPR), and the relevant data protection law you are entitled to exercise the rights as applicable to the specific processing situation.

• The right to request access to your personal data: You have the right to access the personal data we and the social media provider process about you.
• The right to rectify your personal data: You have the right to have incorrect personal data about you rectified and incomplete personal data completed.
• The right to erasure of your personal data: In certain circumstances, you have the right to have personal data about you deleted before the time we normally delete your information.
• The right to restriction of processing: In certain circumstances, you have the right to restrict the processing of your personal data. If you have the right to restrict processing, we may only process the data – except for storage – with your consent, or for the establishment, exercise, or defense of legal claims, or to protect a person or important public interests.
• The right to data portability: In certain circumstances, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have these personal data transferred from one data controller to another.
• The right to object against the processing of your personal data: In certain circumstances, you have the right to object to our processing of your personal data, and always if the processing is for direct marketing purposes.

If the processing is based on your consent, you have the right to withdraw your consent at any time. This can be done by contacting us at the above email address. Withdrawal of your consent will not have any negative impact. However, it may mean that we can no longer fulfill specific requests from you in the future. Withdrawal of your consent will not affect the lawfulness of processing based on consent before its withdrawal. Furthermore, it will not affect any processing carried out on another legal basis.

You have the option to change your privacy settings on social media by clicking the above links, allowing you to control how your personal data is collected and processed when you visit HOOD’s profiles and pages on social media.

The general setup of social media platforms and the agreements HOOD has with these providers indicate that you should contact the provider of the relevant social media platform if you wish to exercise your rights. This is because only they have the functional capability to take the necessary actions to address most of your requests.

However, if you believe that HOOD can address your request, you are, of course, welcome to contact us. You can read HOOD’s general privacy policy on our website for more information on how we handle personal data. See HOOD’s general privacy policy here.

You have the right to file a complaint with the competent supervisory authority, which in Denmark  is “The Danish Data Protection Authority” (Datatilsynet). More information can be found here: www.datatilsynet.dk.

8. REVISION OF THIS PRIVACY NOTICE

We keep our Privacy Notice under regular review and thus, the notice may be subject to changes from time to time. The date of the latest revision of the Privacy Notice can be found on the bottom of this page. Any new, modified, or amended Privacy Notice will apply as per the revision date. Therefore, we encourage you to periodically review this statement to be informed about how we are protecting your information.

Revision date: 30.10.2024